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Frequently asked questions
Shopping on Balad
What is Balad?
Balad is a Lebanese marketplace that connects small Lebanese businesses with customers in Lebanon and across the diaspora. You browse independent stores and order directly from them, often through WhatsApp.
How do I place an order?
Open a store, add products to your cart, then either check out on the site or send your order to the seller on WhatsApp. WhatsApp orders are confirmed directly with the seller; online orders go through secure checkout.
How can I pay?
Payment is cash on delivery: you pay the seller when your order arrives. For WhatsApp orders, the store confirms the details with you directly.
Who handles delivery and returns?
Each store ships and handles returns for its own products, so delivery time and terms are on the store page. If something is wrong with an order, contact the seller first; if you do not get an answer, write to support@baladlb.com and we will help.
How do I leave a review for a store?
Open the store page, scroll to the reviews section, give a star rating and write your feedback with your name and email. Reviews help other buyers and support Lebanese sellers.
How do I contact Balad support?
Email support@baladlb.com, message us on WhatsApp at +961 78 789 414, or use the query form on the Get Support page. We reply within one business day.
For vendors — technical help
How do I become a Balad vendor?
Open the “List your store” page, choose a plan and fill in your business details. The Balad team reviews every application, and once it is approved you receive an email with a link to set your password and open your vendor dashboard.
I cannot sign in to the vendor dashboard. What should I do?
Use the Vendor sign-in page with the email you applied with. If you forgot your password, use the “Lost your password?” link to receive a reset email (check spam). If the email never arrives or your account is not approved yet, write to support@baladlb.com with your store name.
How do I add or edit a product?
In the vendor dashboard open Products, then Add product. Fill in the name, price, description, stock and photos, then save. Edit the same way from the product list. Changes appear on your storefront right after saving.
Which photo size and format work best?
Use clear, well-lit JPG or PNG photos, ideally square and at least 1000 px wide, under 2 MB each. Keep the main subject centered; the first photo is the one shown in listings.
How do I manage stock and sale prices?
Update quantities from the Stock screen, or from the product page. For a sale, set the sale price and the “Sale ends” date; when the date passes the regular price returns. Clear the date to remove it. A product with zero stock cannot be ordered.
How do I handle orders and customer WhatsApp messages?
New orders appear under Orders in the dashboard and you are notified by email. Open an order to see items and customer details, confirm it, and update its status as you prepare and deliver it. For WhatsApp orders, reply to the customer on WhatsApp and keep the order status updated here.
How do coupons work?
Create coupons under Coupons in the dashboard: choose a code, the discount and an optional expiry date. Customers enter the code in the cart. Delete or let a coupon expire to stop it.
How do billing and my subscription work?
Your plan, next renewal date and payment history are in the Billing section of the dashboard. If a renewal fails or you want to change plan, contact support@baladlb.com and include your store name.
My dashboard or storefront shows something wrong. What details should I send?
Email support@baladlb.com with your store name, the page address, what you expected and what you saw, plus a screenshot and the device or browser you used. Try a hard refresh (Ctrl+F5) first; it fixes most stale-page problems.